Our Store Policies
We founded THD Natural Products with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping Policy
How It Works
We understand how important your order is to you. We do our best to process orders on the next business day after they are received. We ship Monday – Friday.
Most packages are shipped via USPS Priority Mail. We do utilize USPS First Class for smaller lightweight items if we can.
Be sure to check your email for shipping notifications. We want you to be informed.
*Note that USPS Priority Mail is 2-3 business days to most locations. This time starts once your order is packed & shipped & not from when the order was placed.
US orders only – all orders outside the United States must call the shop at (1-774-303-7734) to place orders and pay international shipping charges to that country.
Free Shipping on orders over $50.00 within the continental US. – We offer free shipping on all orders to addresses within the continuous 48 states, where the product total (not including taxes) comes to $50.00 or more and the order is packaged and shipped to a single delivery location.
Sorry but Free Shipping is not available to Alaska or Hawaii or anywhere outside the lower 48 US states.
*Remember that your shipping and packaging cost is just a bit more than the actual postage….we have to allow for packing paper, foam rubber, boxes and other packaging supplies. We do attempt to keep our costs as low as possible by re-cycling packing materials whenever possible and therefore pass the savings on to you.
Our Return Policy
Everything You Need to Know
Return & Exchange Policy
Thank you for supporting our handmade, natural products! Because our products are made in small batches with natural ingredients, each item is unique and we want you to be fully satisfied with your purchase.
All Sales Are Final
Due to the personal nature of skincare products and for sanitary reasons, we do not accept returns or exchanges on used or opened items.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery. We will gladly send a replacement or issue a refund for the damaged/missing item.
📷 Photos of the packaging and damaged product may be required to process your request.
Cancellations
We can only accept cancellations within 24 hours of placing your order. After that, your order may already be in processing or shipped.
Allergy Disclaimer
Our products contain natural oils, essential oils, and botanicals. If you have sensitive skin or allergies, please review the ingredient list before purchasing. We are not responsible for skin reactions or allergies.
Contact Us
If you have any questions or concerns, please reach out to us at www.customerservices@thehealthydome.com">www.customerservices@thehealthydome.com with your order number and details.
Warranty Information
The Information You Need to Know
At THD Natural Products, we take pride in the quality and care that goes into each handmade item. Because our products are made using natural ingredients and small-batch methods, slight variations in color, shape, and scent are normal—and part of their charm.
Limited Warranty
We guarantee that our products will arrive in good condition and as described. If a product is defective due to a manufacturing issue (such as improper curing, ingredient spoilage, or packaging failure), we will offer a replacement or refund within 14 days of delivery.
Please note:
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This warranty does not cover damage caused by improper storage (e.g., excessive heat, moisture), prolonged holding after delivery, or normal wear and tear.
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This warranty does not apply to individual reactions, allergies, or preferences related to scent, texture, or color.
How to File a Claim
To request a warranty claim, contact us at www.customerservices@thehealthydome.com">www.customerservices@thehealthydome.com within 14 days of receiving your order.
Include:
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Your order number
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A description of the issue
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Photos of the product and packaging
We’ll respond promptly to resolve the matter.
Our Privacy Policy
Your Data is Secure
Effective Date: 6/16/2022
At THD Natural Products, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our site or place an order, we may collect the following information:
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Your name, email address, shipping and billing address, and phone number
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Payment details (processed securely through our payment provider; we do not store your full card information)
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Order history and preferences
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IP address and browsing behavior on our site (collected via cookies)
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you about your order or customer support inquiries
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Send occasional updates, promotions, or product news (if you opt-in)
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Improve our website, products, and customer experience
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share limited information with:
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Trusted third-party services (such as payment processors, shipping providers, or email platforms) to help run our business
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Legal authorities, if required by law or to protect our rights
4. Cookies
Our website uses cookies to improve your shopping experience, track site performance, and personalize content. You can manage cookie preferences through your browser settings.
5. Your Rights
You have the right to:
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Access or update your personal information
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Opt out of marketing emails at any time
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Request deletion of your information from our records (unless we are required to retain it for legal or operational reasons)
6. Security
We take reasonable steps to protect your personal information using industry-standard security practices. However, no method of transmission over the internet is 100% secure.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Effective Date."
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
📧www.customerservices@thehealthydome.com
+1-774-303-7734